# QRB 501 Week 2 LEARNING TEAM CASE STUDIES

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Complete the following case studies from Ch. 5 & 6 of Business Math:

• Case Study 5-2, pp. 184-185
• Case Study 6-2, pp. 216-217

Use the provided Microsoft Excel template for your answers.

Note. Show all work and calculations. (The use of Microsoft Excel software is required.)

Use the provided template for your assignment.

Click the Assignment Files tab to submit your assignment.

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## Description

QRB 501 Week 2  LEARNING TEAM CASE STUDIES.

5-2 Artist’s Performance Royalties

Question One

The first question was a little unclear as to whether Ziam would be splitting his royalties with a performer and publisher, absent this information a formula was provided for both.  This clarification was the only barrier to providing the answer.

Questions Two- Four

The team did not have any issues answering the questions, the case study provided more than enough information to determine the known factors.  The check formulas provided were very helpful and prove to be quite useful tools.  The formulas were easy to follow and the tools provided were essential to solving the equations.

6-2 Customer Relationship Management

Question One

There were not any issues with the answer to question one. The team was able to find the total number of subscribers by adding all of the customer groups together (i.e. PS+AD+TC+ISP=TOT). After finding the total the team was able to then find what the percentage of each of the four customer groups were. This was completed by dividing the number of subscribers within each group by the overall number of customers (i.e. PS/TOT, AD/TOT, TC/TOT and ISP/TOT).

Question Two

This question was a bit tricky, because of the wording in

5-2 Artist’s Performance Royalties

Question One

The first question was a little unclear as to whether Ziam would be splitting his royalties with a performer and publisher, absent this information a formula was provided for both.  This clarification was the only barrier to providing the answer.

Questions Two- Four

The team did not have any issues answering the questions, the case study provided more than enough information to determine the known factors.  The check formulas provided were very helpful and prove to be quite useful tools.  The formulas were easy to follow and the tools provided were essential to solving the equations.

6-2 Customer Relationship Management

Question One

There were not any issues with the answer to question one. The team was able to find the total number of subscribers by adding all of the customer groups together (i.e. PS+AD+TC+ISP=TOT). After finding the total the team was able to then find what the percentage of each of the four customer groups were. This was completed by dividing the number of subscribers within each group by the overall number of customers (i.e. PS/TOT, AD/TOT, TC/TOT and ISP/TOT).

Question Two

This question was a bit tricky, because of the wording in

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