LDR 531 Week 3 Barriers of Effective Communication
Barriers of Effective Communication
Selective perception is the communication barrier that the teams believes to be the most important barrier outlined within the reading. Selective perception is a communication process that states that people “selectively see and hear based on their needs, motivation, experience, background, and other personal characteristics” (Robbins, 2013). Selective perception is a barrier for both the sender of the message as well as the receiver of the message, regardless of the channel of the message. When a message is sent, rather verbal or written it is sent from the sender’s point of view. On the other hand, when the message is received it has to be interpreted by the receiver. And the more people receiving the message the more ways the message will be decoded. This will create a greater communication barrier.
Selective perception also deals with personal views, biases, and how people determine what is relative or important them (Robbins, 2013). I asked a team of multiple generations to complete a survey; they rated their most important factors at work from 1 to 4. The factors were pay rate, time off, overtime, and schedules. I thought pay rate would have been most important for most because it was high on my list, but it rated second and even third. Schedules rated number one on the list for individuals with kids in school or daycare and time off received the second highest rating, because many workers were concerned about previously scheduled vacation time. This information helped me understand the needs of the team, their value systems as opposed to mine, and how to motivate them. It also changed my perception and made me more open minded. As a new supervisor, this was my first realization that my perspective was not the driving force for decision-making and that my team’s needs and organizational objectives were.
Last year we all witness selective perception in the case of the Trayvon Martin case. George Zimmerman was so tired and concerned about all the crimes in his neighb