HRM 326 Week 5 Final Exam


HRM 326 Week 5 Final Exam

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HRM 326 Week 5 Final Exam,
Business strategy influences how the company uses all of the following capitals EXCEPT:
Physical capital
Financial capital
Human capital
Internal capital
To use _________ to gain a competitive advantage requires linking the company’s human resources practices (such as training and development) to the business strategy.
Virtual capital
Human capital
Financial capital
Physical capital
This provides employees with immediate access to information, advice, and guidance.
Diversification of the learning portfolio
Improved customer service
Creating a sharing knowledge
Electronic performance support systems (EPSS)
Centralized training means that training and development programs, resources, and professionals are primarily housed in one location and decisions about training investment, programs, and delivery methods are made from inter-related departments.
Research suggests that the company satisfaction with the outsourcing of training and development depends on company-supplier trust and the specificity of the contract.
An organizational analysis involves determining the appropriateness of training, based on all the following parameters, EXCEPT:
The company’s business strategy
The resources available for training
Support by managers and peers for training activities
The competition’s market standing
A mid-level manager questioning aspects such as who should be trained is involved with which variable of needs assessment?
Organizational analysis
Task analysis
Person analysis
Feedback analysis
The following are all advantages associated with online technology (software) method of needs assessment EXCEPT:
Can explore unanticipated issues that may surface
Requires limited human involvement
Minimizes interruption of work
With respect to person analysis, a major pressure point for training is poor or substandard rewards system:
Trainees need to understand what specifically they are expected to learn in the training program.
Regardless of the training methods, all of the following are some of the conditions which must be present for learning to occur, EXCEPT:
Providing opportunities for trainees to practice and receive feedback
Conducting guest lectures and involving established trainers
Identifying any prerequisites that trainees need to successfully complete the program
Allowing trainees to learn through observation and experience.
This includes specialized knowledge that employees need in their jobs.
Intellectual skills
Verbal information
Motor skills
This relates to the learner’s decision regarding what information to attend, how to remember and how to solve programs
Cognitive strategies
Intellectual skills
Verbal information
Pedagogy gives the instructor major responsibility for making decisions about learning content, method, and evaluation
Seating arrangement at the training site should be based on an understanding of the desired type of trainee interaction and trainee-trainer interaction.
______ refers to the collection of information – including what, when, how, and from whom – that will be used to determine the effectiveness of the training program.
Training effectiveness
Training outcomes
Evaluation design
Training evaluation
What provides a way to understand the investments that training produces and provides information needed to improve training?
Evaluative design
Training evaluation
Training effectiveness
Training criteria
_______ can be used as a “dress rehearsal” to show the program to managers, trainees, and customers.
Evaluative training
Summative evaluation
Formative evaluation
Pilot testing
Identify the third level outcome amongst the following Kirkpatrick’s four-level framework for categorizing training outcomes.
Skill-based outcomes include acquisition or learning of skills and use of skills on the jobs.
All of the following are the most frequently used training techniques EXCEPT:
Computer-based games and simulations
Instructor-led classrooms
Workgroups and manuals
Role plays
The following are all advantages of using videos as a component of training EXCEPT:
Trainers can review, slow down, or speed up the lesson
Trainers can watch the video multiple times if they have access to it during and after the training session.
Trainees are provided with consistent instruction
The dramatic theme of the video enhances the important learning points
In case studies, trainees are required to analyze and critique the actions taken, indicating the appropriate actions and suggesting what might have been done differently
Meaningfulness of business games are enhanced if they are imaginative
Vicarious reinforcement occurs when a trainee sees a model being reinforced for using certain behaviors.

This typically involves videoconferencing and/or computers for the delivery of instructions from a trainer to trainees who are different locations.
Web-based training
Distance learning
E-learning support
Blended learning simulations
Which one of the following is NOT an advantage of e-learning?
Supports the company’s business strategy and objectives
Training can be delivered to geographically dispersed employees
It can link learners to other content, experts, and peers.
Provides ample proof concerning return on investment.
Online learning allows more employees to gain access to these types of programs in a quicker time period than if face-to-face instruction is used.
Simply providing learning control ensures that trainees will use all the features provided by online learning.
Which of the following is evidence supporting the assertion that companies are investing in more training?
Higher net sales per employee
Higher gross profits per employee
Higher ratios of market to book value
Both A & B
All of the above
Learning is defined as
a temporary change in cognition that results from experience and may influence behavior.
a relatively permanent change in understanding and thinking that results from experience and directly influences behavior.
a relatively permanent change in understanding and thinking that models behavior.
a temporary change in understanding and thinking.
According to the text, _____ provides the opportunity for learning and _____ is a result of the learning.
education; training
development; training
training; development
education; development
none of the above
To understand a manager’s development needs, you must first understand _____.
the strategic direction of the organization
the technology of the manager’s unit
the manager’s unit structure in relation to the rest of the organization
both B& C
all of the above
Which of the following is not an advantage to using externally based training programs for mangers?
Exposes managers to current thinking and theory in the management area
Quality of instruction is superior
Allows an interchange of ideas among managers from different organizations
Costs less per person for the training
Which of the following statements about corporate universities is not true?
Their numbers are increasing
Able to control what is taught to fit company needs
Is much less expensive
Only viable for large organizations


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