ENGL 230 ENTIRE COURSE,
Week 1 Quiz
(TCO 1) What is the exchange of oral, written, and nonverbal messages among people working to accomplish common tasks and goals?
(TCO 1) Maintaining candor, avoiding deception, keeping messages accurate, and maintaining consistent behavior are some guidelines for sustaining:
(TCO 1) Evaluate the following goal in terms of the goal setting guidelines discussed in the chapter: “I want to complete the weekly schedule at least three days before it is due.”
(TCO 1) Trading favors, appearing successful at tasks, associating with the “right” people, and making concessions to obtain others’ compliance are some political strategies you should use only after asking yourself:
(TCO 1) When you show that you are interested in what another person has to say by being receiver-oriented, receptive, and responsive to his or her message, you are demonstrating:
(TCO 1) What are some of the advantages of communication openness?
(TCO 1) Internal communication includes understanding all of the following elements:
(TCO 1) Why is an understanding of communication anxiety so important to the strategic communication process?
(TCO 1) What is the first step in the goal-setting process?
(TCO 1) Next week, Clark will give his most important budget proposal presentation. He knows that now, more than ever, he must carefully practice the presentation several times if he hopes to have the proposal accepted. Which component of the model of strategic communication is most applicable to this scenario?
(TCO 2) Communication between the British Prime Minister and the German Chancellor would be considered:
(TCO 2) Tom leaves work early to Christmas shop for his niece and nephew. He does not have children himself, but he thinks he is safe buying his niece a doll and his nephew a fire truck. The above is an example of which negative stereotype below?
(TCO 2) In the broadest sense, sexual harassment in the workplace includes:
(TCO 2) Self perspectives, organizational contexts, and discourse from conflict are all important components of:
(TCO 2) Total knowledge and complete understanding of another culture is:
(TCO 2) Virginia recognized that one of her shortcomings identified in last quarter’s performance appraisal was that she seldom seemed to listen well to others. At this quarter’s appraisal, she is planning to describe to her manager the ways she has tried to improve her listening habits. Virginia is considering which strategic communication component?
(TCO 2) Prejudice is a negative preconception about:
(TCO 2) What is the study of cultural communication between representatives of different nations?
(TCO 2) Unaddressed sites of conflict:
(TCO 2) Culture is:
Week 2 Assignment-Outline Complete Activity 5, page 382
Week 3 Homework
This week, you will create and record an informative miniPowerPoint presentation. Your audience is a group of company colleagues who follow the stock market and take turns keeping each other informed on what’s new with the Fortune 1,000. Choose IBM, Disney, or Wal-Mart. Then, create a thesis statement that….
Week 3 Quiz
(TCO 4) In adapting to listeners, speakers have to take into account the __________ levels of the audience.
(TCO 4) Which type of presentation is designed to answer “How” questions, such as “How
does this work?”
(TCO 4) What presentations share information, shape perceptions, and set agendas?
(TCO 4) What type of presentation educates listeners to help them gain or improve on specific skills?
(TCO 4) Descriptive presentations seek to satisfy audience members’ need to:
(TCO 4) Successful informative presentations:
(TCO 4) How does the chronological pattern organize main points?
(TCO 4) Which criterion should a speaker rely on in choosing the best pattern of organization for a presentation?
(TCO 4) What type of informative presentation addresses “what” questions?
(TCO 4) Which of the following actions can a speaker take to help listeners best overcome their physiological noise?
(TCO 5) Which type of persuasive presentation serves to maintain the status quo and strengthen the audience’s attitudes, values, and beliefs?
(TCO 5) Maslow’s system of needs is based on the argument that __________ level needs must be satisfied before __________ level needs can be motivating factors.
(TCO 5) What does the use of the listener’s perspective in a persuasive presentation mean?
(TCO 5) __________ means an audience can be persuaded on the basis of who the source is or what the source said.
(TCO 5) Of the three components of source credibility, which deals with the way a source is perceived, in terms of being honest, friendly, warm, agreeable, or safe?
(TCO 5) One important way a speaker gains extrinsic credibility is through:
(TCO 5) Speeches for special occasions in the workplace always require:
(TCO 5) Which of the following components is found in a persuasive presentation but should not be incorporated in an informative presentation?
(TCO 5) In all public speaking situations, it is important to do which of the following?
(TCO 5) When preparing an introduction, what question should the introducer always keep in mind?
Week 4 Assignment Informative Outline
Title of Presentation: How Viral Marketing Can Improve a Company’s Sales
Week 4 Homework Ball Corporation
A small margin for error makes communication on a project critical, especially when the project is as complex as the projects being developed by Ball Aerospace (O’Hair, Friedrich & Dixon, 2011). Communication must be precise, clear, and timely so that everyone…
Week 5 Informative Speech Power Point Presentation
13 Slides with Speaker Notes
Week 6 Assignment
Complete Activity #1, located on page 257 in our eBook or page 256 in our printed textbook.
For this activity, please construct a series of questions that you would ask in the opening portion of the following types of interviews:
Week 6 Quiz
(TCO 8) More than 90 percent of business organizations provide training in ___________ for their employees.
(TCO 8) Which of the following could be an obstacle to the achievement of goals in the interview?
(TCO 8) What three concepts bear on question meaning?
(TCO 8) The interviewer who asks him or herself such questions as “Will the interviewee know what the interview is about?” and “Will the interviewee want to participate in the interview?” is addressing which two components of the interview’s opening?
(TCO 8) What three concepts bear on question meaning?
(TCO 8) What form of question is the following: Do you believe that women should be allowed to take combat roles in the military?
(TCO 8) Which of Carl Rogers’s five response categories seeks to reassure, pacify, or reduce the interviewee’ s intensity of feeling?
(TCO 8) In a highly scheduled interview, the interviewer prepares an interview schedule that contains:
(TCO 8) Possible obstacles to a successful interview process may include:
(TCO 8) __________ is (are) the process of finding a job through personal contacts at other organizations.
(TCO 8) Many companies receive as many as two hundred applicants for a job. Of that pool, ___________ candidates will be called for a first interview.
(TCO 8) __________ of the 1964 Civil Rights Act prohibits discrimination in employment on the basis of color, race, religion, sex, or national origin.
(TCO 8) In preparing for an interview, what does the interviewee do to learn as much about the potential employer as possible?
(TCO 8) The interviewee designs the résumé and cover letter based on __________ and on research about the company.
(TCO 8) If an applicant thinks she or he has been asked an illegal or discriminating question during an interview, what course of action should the applicant take?
(TCO 9) What type of feedback is most effective in motivating employees?
(TCO 9) Which of the following discriminatory questions is considered illegal?
(TCO 8) What makes an interview question effective?
Week 7 Persuasive Outline
Title of Presentation: Proposal for Additional Company Network Security and Firewall Protection Measures
Week 7 Assignment Practicing Business Communications: Tootsie Roll Industries, Inc.
TRI (Tootsie Roll Industries) communicates its values to suppliers and employees by keeping the communication lines open between them and the company’s management team. For example, employees are allowed to join or sit in on meetings of…
Week 8 Persuasive Speech 13 Power Point Slides with Speaker Notes
Week 1 Discussions 1 Communication 28 Pages
How do organizations establish goals? How can communication help an organization achieve its goals? In your opinion, does the success–or failure–of an organization depend on how effectively its members communicate, or not?
Week 1 Discussions 2 Language Culture 25 Pages
What does the term “language culture” include, and how might you analyze your language culture? Who could help you? Which research or library sources could be informative? Every human being has a unique, personalized “language culture.” Your own language culture is built from all your life experiences, locations lived, groups spent time around, occupations, majors, hobbies, and more. (1) Can you explain your own language culture? (2) How can any language culture–your own or someone else’s–be analyzed and understood?
Week 2 Discussions 1 Business Presentations 28 Pages
What are some common reasons for presentations in a business or professional setting? What are some of the benefits of making or listening to presentations in the workplace? Why is public speaking frightening to you? List the techniques you use to overcome your fear of public speaking?
Week 2 Discussions 2 Public Speaking 26 Pages
How might you handle the following situations? You arrive to give your speech and are asked to speak for an hour instead of for thirty minutes because a second speaker has canceled. Someone interrupts you, saying that you are not speaking on the subject the audience has come to hear. What do you consider as “good” delivery? What delivery techniques work for you?
Week 3 Discussions 1 Informative Speaking 27 Pages
Why are informative presentations useful? Describe and give examples of the three major functions of informative presentations.Why is knowing your audience important? How does the audience affect how you shape your message and the information you share? Can anyone think of other types of audiences?
Week 3 Discussions 2 Ethics and Persuasive Speaking 25 Pages
Imagine that you are trying to persuade your employer to buy a particular Brand X portable computer for employees to use for business trips. You are to make a presentation to a management committee, and you want to give members convincing evidence for your recommendation. You also want to make the presentation in an ethical fashion. You like the selected model for a variety of reasons, including the fact that your spouse works part time for Brand X and has told you a lot of good things about it.As you think through the presentation, what, if any, ethical issues will you encounter? What are some possible ways of dealing with them? Which will you choose?Might your answer change if you or your family owned stock in Brand X? Why or why not?
Week 4 Discussions 1 Hearing and Listening 24 Pages
What’s the difference between hearing and listening? Please provide experiences or examples. What other differences do you know of between hearing and listening?
Week 4 Discussions 2 Verbal and Nonverbal Skills 25 Pages
Describe a situation in which a coworker’s nonverbal communication contradicted his or her words. Which message was stronger? What might be some reasons for the lack of alignment?
Week 5 Discussions 1 Leadership Tactics 28 Pages
Management has always used fear to some degree. Although most leadership books ignore this tool altogether, in favor of more accommodating techniques, many highly successful executives use terror to lead their employees. Scott Snook, a Harvard Business School professor of… Do you think it is ethical for an organization to allow its leaders to use fear as a communication tactic? What have your experiences with fear as a leadership tool been?
Week 5 Discussions 2 Leadership Styles 24 Pages
Do you believe that there is a single leadership style that is effective in most situations? If you do, explain what that style is and why it is effective. If you don’t, please explain your position. Do you consider yourself a leader? Have you had the opportunity to be a leader in the workplace? If not, tell us about other situations where you have been a leader? How would you describe your leadership style?
Week 6 Discussions 1 Job Interviews 25 Pages
In today’s computer driven business world, job interviews may likely occur online in a series of e-mail exchanges. How do you believe you might perform in an online interview, compared to a traditional face-to-face interview? Can you imagine that you might feel at an advantage or a disadvantage? Why? Do you believe these three characteristics exist in an online or e-mail interview? Why/Why not?
Week 6 Discussions 2 Employee Appraisal & Disciplinary Interview 26 Pages
Why are effective performance appraisal interviews critical to healthy supervisor-employee relations? Can disciplinary interviews improve relations? How does communication competence come into play in both scenarios?
Week 7 Discussions 1 Manager-Employee Relationship 24 Pages
Cherie is an accountant for a large advertising agency. After receiving notice of a prospective, large account, she thinks of a creative advertising campaign and tells her idea to Charles, her manager. Charles shoots down her idea and reminds her that her job is accounting. Several days later, the design team visits Charles and asks him for more details on his brilliant campaign idea. Cherie realizes that the campaign being discussed is her idea. What does this outcome indicate about the communication climate and power holding in the agency? If you were Cherie, would you approach Charles about stealing your idea, or would you show support for your manager? Why?
Week 7 Discussions 2 Coworker Relationship 24 Pages
When it comes to coworkers, why are strong interpersonal relationships important in business?
How do you build and maintain those relationships while keeping professionalism at the forefront? What are some challenges you face in doing so?